COVID-19 Updates and FAQ

Due to the extremely high volume of calls, emails, and orders we've included this Frequently Asked Questions (FAQ) that hopefully answers any questions you may have. We will respond to any inquiries not addressed below in the order they are received.

We are experiencing higher than normal call, email, and order volumes. Most of our manufacturers are still working to catch up from long shut-downs in the spring. Popular items are often getting delayed and selling out in advance.

We are working long hours and doing our best to respond to inquiries, and maintain our high level of customer service. However, due to the influx of orders we must prioritize shipping out orders that have already been placed first. It is becoming increasingly difficult to answer the phone and respond to emails, so we are limiting our customer service hours where we can answer phone calls and answer emails in order to get orders out the door in a timely fashion. We are reachable by phone Monday through Friday noon to 7pm but please refer to the below FAQ before contacting us.

Frequently Asked Questions (FAQ) for Bruised Boutique during COVID-19

Are you open?
We are continuing to take online orders for shipping and curbside pickup. Our shop is not currently open to walk-ins.

Customer service hours:
MON - FRI 12 - 7pm
WE ARE NOT OPEN FOR WALK-INS AT THIS TIME!

When will my order ship?
Due to a high volume of orders, most orders are being processed within 14-21 days of being placed. While the majority of orders are also shipping within that timeframe, some are taking longer if they are a preordered or out of stock item, due to manufacturers having a hard time keeping up with the current high demand. If an item will take longer we will contact you, let you know the manufacturer timeframe, and suggest alternatives. We apologize for the delay. We are working hard receiving pallets, shipping orders, answering emails, and taking phone calls, so we appreciate your patience in this time! If your order was placed within this processing time period we politely ask that you hold off contacting us about the status of the order. We will email you a tracking number as soon as your order ships, or contact you if there are any questions.

Are you shipping internationally?
We are shipping internationally to all countries currently without suspended service from the US. Shipping companies around the world are experiencing high shipping volumes with limited capacity to handle the increased demand. International orders are experiencing longer transit times. While some orders are traveling with little to no delay, please anticipate potentially longer transit times.

When will Moxi Skates or Impala Skates be back in stock?
Here are the current estimates from the manufacturers for newly placed* orders:
  • Moxi Beach Bunny’s - October
  • Moxi Panthers - November
  • Moxi Lolly’s - late-August to early-November (these are handmade in batches by size/color)
  • Impalas - Winter (as late as Feb 2021)
    Note: Beginning August 13, 2020, if you placed an order and then cancel it there will be a cancellation fee of 3% (which covers the fee imposed by our credit card processor). If you prefer to take a store credit for your cancellation we will waive the fee.
    * Existing pre--orders should still be on track to ship in the time-frame given at purchase. Feel free to contact us on your existing pre-order to see if there is an updated ETA from the manufacturer.

    Do you have skates in stock?
    Yes, we have tons of skates in stock! We have a rotating stock of skates based on availability from the manufacturers.

    What size am I?
    We have sizing charts for most skates here [Sizing Charts] Typically most skates are in Men’s sizes unless noted on the product’s page. Men’s sizes tend to be 1-2 sizes down from Women’s normal shoe size depending on how you like to wear your shoes and the stiffness of the boot.

    When will you open to the public?
    We are currently open for shipping and curbside pickup only. We will be moving to a new location (10 minutes from the current location) in late September. At that point, we will determine when it is safe for both our customers and staff to start taking appointments. Normally, we work in close proximity with customers and often are within 6-feet when fitting people in the store. We do not want to put either you, our staff or our extended families at risk and will always do what’s best for our employees and customers.
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