Shipping & Returns

Shipping / Return / Exchange Policy

Shipping
We ship via UPS or USPS (United States Post Office). All international orders are shipped via USPS. While we do have extensive stock some items, some we order as they come in, and some need to be manufactured upon ordering. Semi-custom skates may take up to 7 business days to build as they are put together by hand and not bulk manufactured. Full custom skates (boots made to order) can take 4 to 6 weeks for the manufacturer to build (or longer depending on the manufacturer). Please account for the wait when you order. Some things may arrive in packages earlier than others for your convenience.

Back Orders
Back-ordered items will ship as soon as they arrive back in stock which is usually around 2 weeks after the item is ordered, but can take up to a month (or longer in some cases depending on the manufacturer). You will be notified as soon as possible if your item is on back-order, and will always have the option of canceling that part of your order, or changing it to a different item.

Returns
Most skates may be returned for a different size or upgraded to a different skate. It's always a bummer if you get your skates and you have to exchange them for a different size, so please read this carefully - so you don't end up stuck with a pair of skates that don't fit!

There is a 10% Restocking Fee on skates.
There is a 10% Restocking Fee on other returnable items that are not being exchanged.
There is no restocking fee for exchanging items

Unless otherwise noted on this page, or on a specific product page, most items come with this exchange policy. The skates, pads, helmets, etc. must be unworn and in brand-new, pristine condition in their original box. Pads cannot have scratches on the caps (i.e. you haven't used them for falls at practice, maybe try them on at home first and carefully if you need to try to fall on them, do so on carpet). The purchaser is responsible for all new shipping charges regardless of whether the skates were sent originally with free shipping. They are also subject to a restocking fee (both of these are charged by the manufacturers/distributors...we do not make money from this!)

Return procedures must be started within 14 days of receiving your order. Items must be received by us within 14 days of sending return information (RA number generated.)

There is a $10 fee to replace damaged skate boxes or damaged packaging. Do not affix labels or shipping tape to skate boxes. Any items returned not in perfect, new, on-the-shelf condition will be not be accepted. Sorry, but there's nothing we can do with that, the distributor will not take them back. Try them on, but you cannot skate in them and return them so please keep that in mind. Again, try them on at home.

Items that may not be returned/exchanged unless defective:
Custom boots and skates.
Color upgrade boots and skates.
Semi-custom skates you have us mount. (ie. Any plate that doesn't come stock on a package from a dealer, one brand boot on another brand plate.) Size or width upgrade boots and skates.
Special order items.
Clearance items.
Discontinued Items.
Socks, Tights, Hot Pants unless in original packaging.
Mouth Guards.
Items that clearly state in the description that they may not be returned nor exchanged.

All Other Items: All items must be in excellent, like new condition, unopened and in their original packaging to returned for an exchange or refund. Please email immediately upon finding an error to begin the return/exchange process. Any items returned not in perfect, new, on-the-shelf condition will be not be accepted. As stated above, customer pays for all new shipping costs regardless of whether or not package was originally sent with free shipping. Please start exchange/return policy ASAP. After 14 days returns will not be accepted. If an item comes in for return that is not in new condition, we will not process the return - we will contact the customer and the customer must pay for shipping back to them. If the customer does not pay for shipping back to them for their used items that cannot be returned they will be considered abandoned.

EXCHANGES
Exchanges follow the same policy as returns. They need to be in NEW condition (no stinky gear returns, or skates with used wheels will be exchanged, but will be sent back to you). This is the exchange procedure:
1. Please email your request to return your merchandise to [email protected], where you will be sent a Return Authorization #.
2. Please pack your merchandise in a box, write the RA# on the outside and send it to:
BRUISED BOUTIQUE
210 Daniel Webster Hwy
Nashua NH, 03060

You can send it UPS, FedEx or USPS (Post Office).

3. Please include a note in the box with what you would like in exchange, as well as your original order # and method of payment for shipping the new merchandise back to you. Please indicate whether we should charge the credit card on file from the original order (if paid by card) or if you would prefer a Paypal invoice (include your PayPal email).
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