COVID-19 Updates and FAQ

Due to the extremely high volume of calls, emails, and orders we've included this Frequently Asked Questions (FAQ) that hopefully answers any questions you may have. We will respond to any inquiries not addressed below in the order they are received.

We are experiencing higher than normal call, email, and order volumes (if you’ve tried all three you may notice it’s the same 1 or 2 people answering and sending shipping notifications late into the night). We are currently working with a skeleton crew and most of our manufacturers are as well. Popular items are often getting delayed and selling out in advance.

We are working long hours and doing our best to respond to inquiries, and maintain our high level of customer service. However, due to the influx of orders we must prioritize shipping out orders that have already been placed first. It is becoming increasingly difficult to answer the phone and respond to emails, so we are limiting our customer service hours where we can answer phone calls and answer emails in order to get orders out the door in a timely fashion. We are reachable by phone Monday through Friday noon to 6pm but please refer to the below FAQ before contacting us.

Frequently Asked Questions (FAQ) for Bruised Boutique during COVID-19

Are you open?
We are continuing to take online orders for shipping and curbside pickup. Our shop is not currently open to walk-ins.

Customer service hours:
MON - FRI 12 - 7pm
WE ARE NOT OPEN FOR WALK INS AT THIS TIME!

When will my order ship?
We are very short staffed for the next couple weeks, so most orders are being processed within the week they are placed, however the majority of orders are taking 2-3 weeks to ship. We apologize for the delay. Some skates are taking up to 4-5 weeks to ship because of manufacturer delays and again a very short staff receiving pallets, shipping, answering emails and phone calls. If your order was placed within 2 weeks we politely ask that you hold off contacting us about the status of the order. We will email a tracking number as soon as your order ships, or contact you if there are any questions.

Are you shipping internationally?
We are shipping internationally to all countries currently without suspended service from the US. Shipping companies around the world are experiencing high shipping volumes with limited capacity to handle the increased demand. International orders are experiencing longer transit times. While some orders are travelling with little to no delay, please anticipate anything up to a 6 week transit time.

When will Moxi Skates or Impala Skates be back in stock?
Here are the current estimates from the manufacturers:
  • Moxi Beach Bunny’s - mid-August/October-December (Depending on Color and when the pre-order came in)
  • Moxi Panthers - August/October-December (Depending when the pre-order came in)
  • Moxi Lolly’s - These are coming in daily! (these are handmade in batches by size/color) These can take 2-10 weeks from Pre-order typically
  • Impalas - late Summer for March/April preorders — late November for May-present preorders

    Do you have skates in stock?
    Yes, we have tons of skates in stock! Some of the most comfortable and affordable skates we have available are the Riedell Dart, Riedell R3 or the Sure-Grip Rebel Skates. The R3 and Rebel skates can be ordered with outdoor wheels so they are ready to go outside right out of the box (outdoor wheels on the Dart are an add-on). We also currently have some high boots skates in stock if you search Suregrip Boardwalk or Suregrip Stardust.

    What size am I?
    We have sizing charts for most skates here [Sizing Charts] Typically most skates are in Men’s sizes unless noted on the product’s page. Men’s sizes tend to be 1-2 sizes down from Women’s normal shoe size depending on how you like to wear your shoes and the stiffness of the boot.

    When will you open to the public?
    We will reopen our shop to customers when we determine it is safe to do so for both our customers and staff. Normally, we work in close proximity with customers and often are within 6-feet when fitting people in the store. We do not want to put either you, our staff or our extended families at risk. We are currently looking at dates in June and will continue to evaluate as it gets closer. We are keeping current with the advice of medical experts and state authorities. When we do reopen, it may look different for a while as we may go to a by-appointment system at first. We will always do what’s best for our employees and customers.
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