COVID-19 Updates and FAQ

Due to the extremely high volume of calls, emails, and orders we've included this Frequently Asked Questions (FAQ) that hopefully answers any questions you may have. We will respond to any inquiries not addressed below in the order they are received.

Frequently Asked Questions (FAQ) for Bruised Boutique during COVID-19

Are you open?
We are shipping online orders and the shop is open for both curbside pick-up and limited capacity in-store shopping.

What is your address?
Bruised Boutique Skate Shop
522 Amherst St. #3
Nashua, NH 03063
[directions]

What can I expect if I come for in-store shopping
If we are already helping 2 or more parties you can be added to our virtual queue for the next available opening (typically 10-15 minutes). While in the store we require all customers and employees to be masked. Our staff will maintain physical distance but will be on hand to assist with making sure you get the correct size gear.

When will my order ship?
Due to a high volume of orders, most orders are being processed within up to 5-10 business days of being placed. While the majority of orders are also shipping within that timeframe, some are taking longer if they are a preordered or out of stock item, due to manufacturers having a hard time keeping up with the current high demand. If an item will take longer we will contact you, let you know the manufacturer timeframe, and suggest alternatives.

Can I cancel my order?
Yes! You can, but we would recommend calling vs. emailing if you need to make changes to your order. Due to the high volume of orders and emails we cannot guarantee your order can be canceled unless is it confirmed by us. Please call us at 603-821-1311 if you need to make any urgent changes to your order to ensure it will happen before your order goes out.

Are you shipping internationally?
We are shipping internationally to all countries currently that can receive packages from the US except the UK. Recent changes in import laws prevent us from shipping to the UK currently but we hope to resume in the future.

When will my item be back in stock?
Here are the current estimates from the manufacturers for newly placed* orders:
  • Moxi Beach Bunnys - limited in stock now, otherwise late Fall/Winter (depending on size and color)
  • Moxi Panthers - limited in stock now, otherwise late Fall/Winter (depending on size)
  • Moxi Lollys & Jacks - The current wait time for new orders for Moxi Lollys and Moxi Jacks is approximately 8-18 weeks. Custom orders are taking approximately 10-12 weeks.
  • Impalas - limited in stock now, otherwise Winter

    * Existing pre-orders (already placed) should still be on track to ship in the time-frame given at purchase. Feel free to contact us on your existing pre-order to see if there is an updated ETA from the manufacturer. If you place an order and then cancel it there will be a cancellation fee of 5% (which covers the fee imposed by our credit card processor). If you prefer to take a store credit for your cancellation we will waive the fee.

    Do you have skates in stock?
    Yes, we have tons of skates in stock! We have a rotating stock of skates based on availability from the manufacturers. The best option is always to call us during business hours (603-821-1311) and we can hold an in-stock skate for you to purchase.

    What size am I?
    We have sizing charts for most skates here [Sizing Charts] Typically most skates are in Men’s sizes unless noted on the product’s page. Men’s sizes tend to be 1-2 sizes down from Women’s normal shoe size depending on how you like to wear your shoes and the stiffness of the boot.
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