COVID-19 Updates and FAQ

Due to the extremely high volume of calls, emails, and orders we've included this Frequently Asked Questions (FAQ) that hopefully answers any questions you may have. We will respond to any inquiries not addressed below in the order they are received.

Frequently Asked Questions (FAQ) for Bruised Boutique during COVID-19

Are you open?
We are currently taking online orders for shipping and curbside pickup. Due to the recent spike in COVID cases we are closed to walk-ins. We will resume in-store appointments as soon as the situation improves.

What is your address?
Bruised Boutique Skate Shop
522 Amherst St. #3
Nashua, NH 03063
[directions]

What can I expect if I come in for an appointment?
We are currently closed for in store fittings. We do not want to put either you, our staff or our extended families at risk and will always do what’s best for our employees and customers. That being said, if you come to pick up your order we are allowing a 15 minute window to try on the skates in a small area in the front of the store. This is a time when you can exchange for different sizes, but is not a full fitting.

When will my order ship?
Due to a high volume of orders, most orders are being processed within up to 7-14 days of being placed. While the majority of orders are also shipping within that timeframe, some are taking longer if they are a preordered or out of stock item, due to manufacturers having a hard time keeping up with the current high demand. If an item will take longer we will contact you, let you know the manufacturer timeframe, and suggest alternatives.

Can I cancel my order?
Yes! You can, but we would recommend calling vs. emailing if you need to make changes to your order. Due to the high volume of orders and emails as well as being understaffed we cannot guarantee your order can be cancelled unless is it confirmed by us. Please call us at 603-821-1311 if you need to make any urgent changes to your order to ensure it will happen before your order goes out.

Are you shipping internationally?
We are shipping internationally to all countries currently without suspended service from the US. Shipping companies around the world are experiencing high shipping volumes with limited capacity to handle the increased demand. While some orders are traveling with little to no delay, please anticipate potentially longer transit times.

When will my item be back in stock?
Here are the current estimates from the manufacturers for newly placed* orders:
  • Moxi Beach Bunnys - Spring/Summer 2021
  • Moxi Panthers - Fall 2021
  • Moxi Lollys - The manufacturer has resumed pre-orders for these skates. The current wait time is approximately 12-20+ weeks. Call us during business hours to check stock and get more information on placing a pre-order (603-821-1311). Our most recent and best estimate will be Spring/Summer 2021 for new orders. If you are flexible on color it will help you get your skates faster.
  • Impalas - Summer 2021 / Fall 2021 (Depending on Size/color)
  • Bones Bearing Tools - we are getting these in small amounts sporadically and filling orders in the order they are received. We cannot give you a clear cut estimate of their return time when they will be fully back in stock and off pre-order. Most customer are waiting 6-9 months, but we hope that we will be caught up in filling orders sooner than that. We have currently taken these off of new ordering for now, to catch up with the demand of this product.

    * Existing pre-orders (already placed) should still be on track to ship in the time-frame given at purchase. Feel free to contact us on your existing pre-order to see if there is an updated ETA from the manufacturer. If you place an order and then cancel it there will be a cancellation fee of 3% (which covers the fee imposed by our credit card processor). If you prefer to take a store credit for your cancellation we will waive the fee.

    Do you have skates in stock?
    Yes, we have tons of skates in stock! We have a rotating stock of skates based on availability from the manufacturers. The best option is always to call us during business hours (603-821-1311) and we can hold an in-stock skate for you to purchase.

    What size am I?
    We have sizing charts for most skates here [Sizing Charts] Typically most skates are in Men’s sizes unless noted on the product’s page. Men’s sizes tend to be 1-2 sizes down from Women’s normal shoe size depending on how you like to wear your shoes and the stiffness of the boot.
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