Shipping & Returns


We ship via UPS or USPS (United States Post Office). All international orders are shipped via USPS. While we do have extensive stock, some items we order as they come in and some need to be manufactured upon ordering. Semi-custom skates may take up to 7 business days to build as they are put together by hand and not bulk manufactured. Full custom skates (boots made to order) can take up to 12 weeks, but often times less, for the manufacturer to build (depending on the manufacturer). Please account for the wait when you order. Some things may arrive in packages earlier than others for your convenience.

Note: As of January 1, 2021 due to new shipping restrictions we are not able to ship to addresses in the United Kingdom. We hope to resolve this in the future, but in the meantime suggest that UK customers ship to any address outside of the UK, or through a forwarding company in the US.

Back-ordered items will ship as soon as they arrive back in stock which is usually around 2 weeks after the item is ordered but can take up to a month (or longer in some cases depending on the manufacturer). You will be notified as soon as possible if your item is on back-order, and will always have the option of canceling that part of your order or changing it to a different item.

For Returns please fill out this form: Return Form
For Exchanges please fill out this form: Exchange Form

Most skates may be returned or exchanged for a different size or upgraded to a different skate. It's always a bummer if you get your skates and you have to exchange them for a different size, so please read this carefully - so you don't end up stuck with a pair of skates that don't fit!

There is a 10% Restocking Fee on skates that are returned, there is no restocking fee for an exchange or return for a gift card for future use.
There is a 10% Restocking Fee on other returnable items that are not being exchanged.
There is no restocking fee for exchanging items.

Unless otherwise noted on this page, or on a specific product page, most items come with this exchange policy. The skates, pads, helmets, etc. must be unworn and in brand-new, pristine condition in their original box. Pads cannot have scratches on the caps (i.e. you haven't used them for falls at practice, maybe try them on at home first and carefully if you need to try to fall on them, do so on carpet). The purchaser is responsible for all new shipping charges regardless of whether the skates were sent originally with free shipping. They are also subject to a restocking fee (both of these are charged by the manufacturers/distributors...we do not make money from this!)

Return procedures must be started within 14 days of receiving your order. Items must be received by us within 30 days of sending return information (RA number generated.) After 30 days we may accept a return for an in store credit, but it depends if the item is still current at the price you paid.

There is a $10 fee to replace damaged skate boxes or damaged packaging. Do not affix labels or shipping tape to skate boxes. Any items returned not in perfect, new, on-the-shelf condition will be not be accepted. Sorry, but there's nothing we can do with that, the distributor will not take them back. Try them on, but you cannot skate in them and return them so please keep that in mind. Again, One more time for the people in the back, try them on before you use them.

Items that may not be returned/exchanged unless defective:
Custom boots and skates.
Color upgrade boots and skates.
Semi-custom skates you have us mount. (ie. Any plate that doesn't come stock on a package from a dealer, one brand boot on another brand plate.) Size or width upgrade boots and skates.
Special order items.
Clearance items.
Discontinued Items.
Socks, Tights, Hot Pants unless in original packaging.
Mouth Guards.
Items that clearly state in the description that they may not be returned nor exchanged.

All Other Items: All items must be in excellent, like new condition, unopened and in their original packaging to returned for an exchange or refund. Please email immediately upon finding an error to begin the return/exchange process. Any items returned not in perfect, new, on-the-shelf condition will be not be accepted. As stated above, customer pays for all new shipping costs regardless of whether or not package was originally sent with free shipping. Please start exchange/return policy ASAP. After 14 days returns will not be accepted. If an item comes in for return that is not in new condition, we will not process the return - we will contact the customer and the customer must pay for shipping back to them. If the customer does not pay for shipping back to them for their used items that cannot be returned they will be considered abandoned.

Exchanges follow the same policy as returns. They need to be in NEW condition (no stinky gear returns, or skates with used wheels will be exchanged, but will be sent back to you). You will be responsible for all new shipping fees.

If you would like to cancel your order please call or email 603-821-1311. Please wait until you receive a cancellation confirmation to consider your email cancelled.

Mispriced Items and Right of Refusal
We attempt to maintain the accuracy of price and information on all of our available products. However, in the event that there is an error that results in a mispriced product and/or incorrect information, Bruised Boutique reserves the right to disclaim responsibility.

Bruised Boutique shall have the right to cancel orders with incorrect prices and/or information, double discounts or any other discount misuse. We will immediately notify customers of this matter if an order is placed with incorrect pricing; and will notify the customer of any cancellation of orders, and if any payment was rendered, it will be returned.

Please Note: Manufacturers often make running product changes throughout the year. Items may not come as pictured. Wheel graphics and Colors are particulary subject to change.
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